Shipping & Refund

Our return policy spans 7 days from the receipt of your item, ensuring ample time for you to request a return. To qualify for a return, your item must maintain its original condition—unworn or unused, with tags intact, and in its original packaging. A proof of purchase, such as a receipt, is also required.

Initiate the return process by contacting us at thebedtimebalm@gmail.com. Kindly send us a message to know where to send the return product.

Upon acceptance of your return request, we will furnish you with a return shipping label and detailed instructions for sending your package. Note that we cannot accept items sent back without prior return requests.

Feel free to reach out to thebedtimebalm@gmail.com for any inquiries regarding returns.

Damages and Issues:
Please examine your order upon arrival. Notify us promptly if you discover any defects, damages, or if you've received an incorrect item. We'll address the issue promptly and ensure it is resolved to your satisfaction.

Exceptions / Non-Returnable Items:
Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, returns are not accepted for hazardous materials or flammable goods. Contact us with any questions about specific items.

Regrettably, sale items and gift cards are non-returnable.

Exchanges:

For a swift exchange process, return the item you currently have. Once the return is approved, proceed to make a separate purchase for the desired item.

Refunds:
Upon receiving and inspecting your return, we will notify you of the approval status for a refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to process and post the refund. If 15 business days elapse without refund processing, contact us at thebedtimebalm@gmail.com